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General conditions of sale - Mannes.fr


The present General Conditions of Sale (GCS) apply to all the products sold by MannesPièces SAS on its website www.mannes.fr  and delivered throughout Europe.

The customer of MannesPièces SAS (the Customer) acknowledges having taken them into notice and having accepted them without reserve, from the moment the order is confirmed.

The present GCS as well as the order confirmation form a Contract between MannesPièces SAS (the Company) and the Customer for the supply of products in Europe. The Contract shall be modified only if the Company agrees to modify it in writing or by email.

MannesPièces SAS reserves the right to change the CGV at any time without notice. These changes of the CGV will take effect as from their posting on the site.
A - Orders             
Order are placed on the internet website www.mannes.fr.
By confirming their Order, the Customer states to accepte the present GCS. The recorded data will then constitute the proof of the transaction between the Company and the Customer.
 

 
B- Secure Payment             
The Payment is done exclusively by credit card, using the system of protected transaction Paybox.

Any order placed on www.mannes.fr obliges the customer to pay immediately and completely the price.
The purchases carried out on www.mannes.fr are subjected to the retention of title clause. They remain the property of MannesPièces SAS until complete payment of the order.
The risks shall be transferred to the customer at the time of delivery. From that moment, the customer is responsible for the good preservation of the parts.
MannesPièces SAS preserves the right to refuse to carry out a delivery or to fulfil an order if a payment fraud is suspected or if a previous order remains unpaid.
 
C - Prices             

The prices of the products sold on www.mannes.fr are expressed in Euros, including all taxes, excluding shipping fees or core charges. 

Billing is based on the applicable rates at the moment of the order confirmation. However, and apart from this provision, MannesPièces SAS reserves the right to modify its rates at any time.

D- VAT 
The current rate of French VAT applies to all the emitted invoices.
If a product sold on www.mannes.fr is eventually exported, at the initiative of the Customer, to the French overseas departments and territories or to a country outside the European Union, the Customer is then considered as an exporter and thus endorses the possible export formalities and custom charges.
www.mannes.fr does not offer the VAT exemption service.


E- Information on the products  
Any photographs, texts, graphics, information and characteristics illustrating the products are given as an indication, and can be prone to modification without notice.
The products sold by www.mannes.fr can only be assembled on the vehicles or the systems recommended by the manufacturer or the equipment supplier, by a qualified person and under his only responsibility. MannesPièces SAS could not, in any case, be held responsible for the consequences of a bad assembly or the use of an unsuited product on a vehicle.

 
F – Product availability             
Orders are completed within the limit of available stocks at MannesPièces SAS or its suppliers. In the event of unavailability of the ordered product, or refusal by the customer of the delivery period which this unavailability imposes, MannesPièces SAS will propose a replacement solution to its customer, who can accept or refuse. In the event of refusal, MannesPièces SAS will not, in any case, see its responsibility committed because of the unavailability of the ordered product, in the stock of the supplier or the manufacturer.

In the event of unavailability of whole or part of the order and refusal by the customer of the delivery period or the offered products of replacement, refunding will be carried out either by transfer on the account having been used for the payment of the order and to the bill-to-address, at the latest in the 30 days following the date of the payment by the customer.

MannesPièces SAS cannot be held responsible for the non-fulfilment of the contract concluded in the event of unavailability, stock shortage, nor in the event of any situation of force majeur: total or partial strike of the mail services or any mean of transportation or communication, flood, fire or other causes independent of our will. In all these cases, MannesPièces SAS will release its direct or indirect responsibility in the event of trading loss, loss of profit, or all other damage or expenses, which could result from it.

For used parts, the delivery period is generally of approximately 2 weeks, including parts considered as in stock; since MannesPièces SAS used parts inventories are located abroad. 
 

G- Delivery             
The products sold on www.mannes.fr are delivered exclusively in Europe.
Orders can also be delivered at the counter of any establishment of the Mannes group. The list of the establishments is available under the contact section of the website www.mannes.fr.
 
The products ordered are delivered to the delivery address indicated during the process of order (the customer must make sure that the provided address is exact and complete) or to any Mannes counter chosen by the customer. The delivery period of an order is composed of the time of preparation (checking of the information entered by the customer, preparation of the order and taking over of the parcel by the carrier) and of the time of routing of the parcel, which depends on the carrier chosen by the customer.
The orders are prepared within 24 to 48 hours (except orders placed during weekend and public holiday).
The transit time noted in our carriers is, in ordinary period, from 24 to 48 H.
We find the prices of delivery  here.
 
No matter which delivery option the customer chooses, the customer is bound to check the condition of the packing as well as the content of the parcel (damages, missing part, damaged parcel, broken part).

In the event of any dispute :
- if the parcel was hand-delivered, the customer is invited to submit their comments directly on the delivery note and to refuse the parcel if necessary. 
- if the parcel was not hand-delivered, the customer is invited to address his comments to the carrier by registered post with acknowledgement of receipt, not later than three (3) days following the parcel delivery.

Meanwhile, and within fifteen day, the customer shall inform www.mannes.fr of the noted defects. This can be done by contacting MannesPièces via the online form in the personal space of the website, mentioning precisely the nature of the problem.
After the fifteen day period, the delivery will be deemed complete and the delivered products will be considered free from defect. Consequently, MannesPièces SAS will not accept any complaint due to damage, missing product, damaged parcel, and broken part. 
 
 
H - Retention of title clause             
In accordance with the retention of title clause, the products remain the property of MannesPièces SAS until complete payment of the order.



I - Right of withdrawal             
If the product doesn't suit the customer, they have 15 working days from the moment they receive the product to return it. The eventual expenses of sending and return will be at their charge. Only the price of the products will be refunded.

In the event of an exchange or a refunding, the customer must contact MannesPièces SAS via the online form in the personal space of the website.
The customer must return the product intact, at their own expense and in its original packaging, along with all the possible accessories, operating instructions and documentations to the following address: 

MannesPièces 2 rue Davoust 93500 Pantin FRANCE.

If the item returned by the customer is incomplete, degraded or marked by a handling, a non-refunding or a rebate will then be applied according to the diagnosis carried out by MannesPièces SAS after-sales service. A copy of the diagnosis is sent to the customer.
Oils and maintenance products cannot be turned over once opened. 

The refund payments will be done within 30 days after reception of the products by our care. Refunding will be done by crediting the credit card used for the order.

Orders with special spare parts aren't submitted to the law on retractation and return.



J- Core return             
Some products sold on www.mannes.fr in standard exchange (in accordance with article 4 of the French decree n°78-993 of October 4, 1978 modified by the French decree n° 80-709 of September 5, 1980). These parts have been refurbished by the equipment suppliers and present as many reliability and guarantees as new parts. 

Parts concerned by core return are indicated on the product sheet. These parts are less expensive than new parts. The selling price of the renovated product bought on www.mannes.fr includes the core charge, which must be paid at the same time. This amount is refunded to the customer when they return their used part to mannes.fr, provided the return meets the equipment supplier conditions as defined below.
The core must be returned to MannesPièces SAS (2, Rue Davoust 93500 Pantin, France) within 30 days following delivery date, in the undamaged packaging of the standard exchange part delivered by www.mannes.fr. The part must complete and be not broken.

No core will be refunded if it is not related to the purchase made on www.mannes.fr for the same type of article (type of vehicle). c
The core return expenses are at the charge of the customer.
The refund payments will be done within 30 days after reception of the products by our care. Refunding will be done by crediting the credit card used for the order. 
 
 
K- Warranty             
The products sold by www.mannes.fr are covered by the legal warranty of conformity (articles L.211-4 and following of French code of consumption) and hidden defects (articles 1641 and following of the French civil code).

The warranty does not cover:
• the fair wear and tear of a product (variable according to the nature of the part),
• the defects and their consequences related to an error made by the customer, resulting from a non complying use or installation or from a damaging storage to the good conservation of the part,
• the defects and their consequences related to the abnormal use of the vehicle on which the part was assembled (use of the vehicle on which the part is assembled for the competition...),
• the damage resulting from an external cause (accident, lightning, fluctuation of current…).

On all these assumptions, www.mannes.fr could not be held responsible for the defect of the part and the possible damages caused.
The guarantee is taken provided an expertise of the cause of the non-conformity or the vice called upon. According to the situations, this analysis will be carried out by the manufacturer (part dismounted and turned over) or by an automotive expert, chosen by www.mannes.fr, who will come to analyze the vehicle.
If all the conditions of assumption of responsibility of the guarantee are met, www.mannes.fr will refund, replace or repair without expenses the part within 30 days.
If the customer wishes to return a part for an assumption of responsibility to the guarantee, they must contact MannesPièces SAS via the online form in their personal space of the website.
 

L- Litigation and responsibility             
This contract is subject to the French law.
MannesPièces SAS cannot be held responsible for the non-fulfilment of the contract concluded in the event of unavailability, stock shortage, nor in the event of any situation of force majeur: total or partial strike of the mail services or any mean of transportation or communication, flood, fire or other causes independent of our will. In all these cases, MannesPièces SAS will release its direct or indirect responsibility in the event of trading loss, loss of profit, or all other damage or expenses, which could result from it.


MannesPièces SAS could not be held responsible for the consequences resulting from the misuse of the products sold on www.mannes.fr.
 
 
M- Links with third-party websites             
Websites connected directly or indirectly to www.mannes.fr are not under the control of the Company. Consequently, the Company does not assume any responsibility as for the information published on these websites. The links with third-party websites are provided only as convenience and do not imply any guarantee as for their contents. The violation of one of the copyrights is a an offence of counterfeit, under the article L.335-2 of the French Code of Intellectual Property, punishable by 3 years of imprisonment and a 300,000 Euros fine.